Refund and Return Policy

Last Updated: October 20, 2026

At Grace & Pleats, we want you to enjoy shopping with us. If you experience any issue with your order, please review our Refund and Return Policy below.

1. Return Eligibility

Customers may request a return for eligible products if they meet the following conditions:

• The product is unused, unworn, and unwashed.

• The product is returned in its original condition, with all tags, packaging, and accessories intact.

• The return request is submitted within the applicable return period.

• The product is not damaged due to improper handling or use by the customer.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us with your order number, a description of the issue, and clear photographs or videos of the product.

Our team will review your request and guide you through the next steps.

3. Non-Returnable Items

Certain products may not be eligible for return, including items marked as non-returnable, products damaged after delivery due to customer handling, and items that do not meet our return conditions.

Any applicable exclusions will be communicated on the relevant product page or at the time of purchase.

4. Refund Process

Once your returned product is received and inspected, we will notify you whether your refund request has been approved or rejected.

Approved refunds will be processed through the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Shipping charges, if any, may be non-refundable unless required by applicable law or the return is due to an error attributable to us.

5. Exchanges

Exchanges are subject to product availability and approval. If the requested replacement is unavailable, our customer support team will discuss the available options with you.

6. Return Shipping

Return shipping arrangements and any applicable return shipping charges will be communicated by our customer support team when your request is reviewed.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been dispatched.

8. How to Request a Return or Refund

To initiate a return or refund request, contact us with your order details using the information below.

Brand: Grace & Pleats
Email: gracepleatsfashion@gmail.com
Phone: +91 7022147218
WhatsApp: +91 7022147218

Please note that all requests are subject to verification and applicable consumer protection laws.